Colvy unifies WhatsApp, Instagram, Messenger, email, SMS and live chat into one shared inbox — with a built-in CRM, media gallery, WooCommerce, trackable links and location insights behind every message.
Customer
Every channel your customers already use
WhatsApp, Instagram, Messenger, email, SMS and website chat land in a single shared queue. Assign threads to teammates, leave private notes, @mention colleagues and never lose a conversation between apps again.
Every conversation is tied to a contact record — lifetime value, order history, tags, notes and the outlet they belong to. Your team answers with context, not guesswork.
Keep a categorised library of product photos and videos. Drop them straight into a chat, add internal notes with @mentions, and reuse them across every channel.
Look up a live WooCommerce order, issue a refund, or recover an abandoned cart without switching tabs. The customer’s purchase history sits right next to the conversation.
Generate short links for products, payments or bookings and see exactly who clicked, how many unique customers engaged, and which orders each link influenced.
See spend, order frequency and behaviour by customer and by location. Location-aware analytics keep each outlet’s numbers — and each customer’s history — where they belong.
Spin any message into an assignable task, colour-code it, set it to repeat, and see it on a calendar. Automate replies and follow-ups so nothing slips.
Answering fast is how you win
Make, receive and log calls with context and AI summaries.
WhatsApp, Instagram, Messenger, email, SMS, chat & forms — one thread.
Drafts replies in your tone and can handle whole conversations.
Who’s messaging, their orders and history — before you reply.
Send payment links, take orders and issue refunds in-thread.
Request reviews automatically and reply from the same inbox.
Trackable links with clicks, unique customers and revenue.
Workflows and follow-ups that run while you sleep or are away.
AI assistant
Your tone, your knowledge, your control. Roll it out at your own pace — from suggestions to full autopilot.
Test your assistant in a safe space. Ask it anything and tune its knowledge until you’re happy.
It drafts responses for you to approve. You stay in control while it learns your tone and style.
Once it acts like an employee, let it handle incoming questions. Step in only when you want to.